Terms of Service
Under NO circumstances will FavGeek be responsible for any damages to items including but not limited to: destruction or damage of device during shipping, testing, dismantling, installation of new parts, or reassembly.
FAVGEEK WILL NOT BE LIABLE FOR DAMAGES TO YOUR ITEM FOR ANY REASON.
FavGeek cannot and will not warranty any device that shows signs of water damage, power surge, abuse, or misuse.
All service rates and fees will be agreed upon before work begins. A security deposit may be required for some repairs (i.e. - software, special order items, custom parts, etc). Security deposits are non-refundable.
FavGeek will under no circumstances install software or operating systems that are pirated, stolen, borrowed or otherwise deemed as not “genuine”. FavGeek cannot warranty any usefulness of software. Software warranty, if any, is the responsibility of the manufacturer.
All invoices will be paid in accordance to Your account's “net terms.” If Your account does not have net terms, then all invoices are C.O.D.
FavGeek will add Your e-mail address to our mailing list to receive special promotions and alerts, and will never be sold to, accessed by, or used by a third party.
FavGeek understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your device, and to decide whether to erase any such data from your device, prior to receiving service. FavGeek is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by FavGeek. You represent that your device does not contain any illegal files or data.
All problems that arise from virus or malware removal may be billed as a separate issue, if said viruses or the removal thereof causes latent, hidden, or new issues to appear.
All invoices must be paid before equipment will be released, unless Your company has net terms. Any equipment not picked up by You within thirty days of repair may be sold to cover repair costs.
All hardware repairs carry a 30-day warranty unless otherwise stated in an extended warranty agreement. Virus, spyware & malware removal are not warrantied. All warranties will be considered void if any of the following are present: abuse, misuse, neglect, water damaged, or tampering with the warranty seal. If for any reason an item needs to be returned to FavGeek for warranty repair, the customer will be responsible for shipping. If your device fails in the warranty period and FavGeek deems that the device will be covered under warranty, it will be at our discretion to perform one of the following: repair the defective item, replace the defective item, or refund the original repair cost minus any diagnostic or labor fees.
No cash refunds over $50. All non-cash refunds are issued by company check from the FavGeek, LLC. corporate office. No refunds on labor.